We developed this Web site with features that literally overlap to ensure every project is properly completed in the most expedient manner possible. Since we provide unique services that permanently modify the items we sell, clients are encouraged to contact us or visit our knowledge base (FAQ) before placing an order.

Placing an order on our Web site constitutes an understanding of and an agreement to the following terms.

We reserve the right to cancel any order that has been erroneously processed. This generally occurs when a Web site error allows an order to be placed with an incorrect total. The affected client will be contacted within 1 business day with the options to continue the order with the corrected total or cancel the order.

Product and Service Descriptions

graphics L.A. LLC always attempts to be as accurate and complete as possible with product and service descriptions, sometimes relying on limited information provided by our vendors. As such, we do not warrant that product descriptions are complete or error-free. Product images containing additional accessories are for illustrative purposes only unless otherwise noted within the specific product description.

Requesting order cancellation

Orders that include modifying/customizing/personalizing an item cannot be canceled, except as noted above. Our personalization services (printing, engraving, disc publishing, etc.) begin immediately after an order is received and once these items are modified per the client's request they can never be restocked/resold. Clients who realize after placing an order the personalization information submitted was incorrect may contact us to request a modification to the order.

Requesting an order modification

Steps to request changes to an item 1 hour after the order is placed:

1. Use the Contact Us page so the request is time/date stamped - modification request placed more than 1 hour after the order was placed will not be considered.
2. Explain what changes are required and include the order number.
3. The order will be placed on hold and the request will be replied to by email or phone no later than our next business day.

This is not a guarantee we will honor the request since we reserve the right to refuse any changes, however we do our best to accommodate every request within reason.

Disputes regarding the appearance of the final product will always be at our discretion since an electronic proof that must be approved by the client is always provided (unless declined by the client) prior to shipping.

Returning an item damaged by the carrier

Since our liability ends upon the carrier's receipt of a shipment, it is the client's responsibility to inspect all orders upon receipt. If the packaging appears damaged, ask the delivery person to wait while the contents are inspected. If the contents appear damaged, ask the delivery person for a Damaged Package report. Contact us no later than the next business day so we can follow up with the carrier, and if necessary facilitate an item replacement.

Returning an item not damaged by the carrier

Every tangible item we sell has a Return Period listed on that product's page except items that can be personalized. Shipping charges and orders placed for an item altered at the client's request (directly engraved items, printed stock, etc...) are non-refundable - we cannot restock/resell these items.

• Return request (RMA) can be accessed through "My Account" after you log in.
• All returns must be authorized by Customer Care. If we receive an item without an authorization it will not be returned without prior payment of shipping cost.
• Items must be returned to us with all contents, unused, as shipped to you in the original packaging. Any item returned with missing components will be charged as a whole item.
• The Return Merchandise Authorization (RMA) number must be clearly visible on the outside of the packaging and the item must be received by us within 7 calendar days after a RMA has been issued. Items received after the seventh calendar day will not be honored and the client will be responsible for return shipping costs.
• Unclaimed, undeliverable or refused orders are subject to a 15% restocking fee.

All items are subject to a 15% restocking fee unless we determine the product was shipped with a manufacturer's defect. Upon receipt of the item and after we determine the item in fact was shipped with a manufacturer's defect, we will refund your cost to ship the item to us up to $10 and cover the cost to ship the replacement item to you. This term is considered generous since we do not manufacture the products we carry.